Welcome to our FAQ page! Here, you’ll find answers to the most common questions we are asked.
How do I wash my lingerie?
We recommend hand washing in cold water with a delicate detergent. Let the lingerie hang dry or lie flat after washing.
How do I track my purchase?
Once your purchase is complete, you will receive a confirmation email. This email will contain a tracking number you can use to track your purchase.
My order is late. What do I do?
Due to COVID-19, shipping delays can occur. If your order is late, please allow an extra four (4) business days to receive it. After this time, if your order has still not arrived, please email firstname.lastname@example.org so we can make it right.
Can I return my order?
We hope you’re happy with your purchase! However, if you’re not 100% satisfied for any reason, you may return it to us for an exchange only.
All returns must be postmarked within fourteen (14) days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:
8391 Beverly Blvd 559
Los Angeles, CA 90048
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. Taxes and duties are calculated according to the shipping method destination.
We recommend obtaining a tracking number for your exchange as we are not responsible for undelivered parcels. All shipments require a signature upon delivery.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us to arrange a refund or exchange.
Please note that we reserve the right to reject your exchange if the item is not in its original, unused condition, with all tags and labels attached.
For more information on shipping and returns, please visit our shipping and returns page.
I have more questions!
If you have any questions concerning our return policy or anything else, please contact us firstname.lastname@example.org.